Your availability status is visible to your coworkers in the 'Contacts' sidebar, as well as publicly on your Team/Personal page. Users can set their status to 'Away' by clicking on their profile picture, then clicking on the radio button next to ‘Away.’ The circle above the user's avatar will change to orange. Upon login for the first time, a user’s presence state is 'Available' by default, indicated by the green circle over the user's profile picture in the top right corner. You can select the updated E-911 location once it's been added to your OnSIP account. If you are working from a location that is not listed, please contact your account admin to add your location to the list. If there are multiple locations, pick the one that is specific to you. Once you 'Accept', the next screen wants you to set your E-911 Location. If you don’t see Google or Slack buttons and don’t remember or have a password, click “forgot password” to set one.Īfter you have successfully logged into the OnSIP app for the first time, you will be greeted by an Acknowledgement screen for E911. OnSIP has no input into the exchange until the match occurs. The Google and Slack sign-in uses the email address in the OnSIP user, then goes to either Google or Slack and looks for that address to authenticate against they have to match to work. If you don’t remember your SIP address or password, click on the “forgot SIP address?” link or the “forgot password?” link and follow the instructions to retrieve your SIP address or reset your password. You can also log into the OnSIP app using your Google or Slack sign-in. OnSIP users can log into the app with their SIP addresses and passwords. You will need to allow your browser to access your microphone and speakers for audio and video. If you are using the web app, we recommend using Google Chrome for optimal call quality. For detailed instructions on how to download and install the desktop application, please visit these articles: The OnSIP app is available in Chrome, Firefox, or Opera browsers at (enabled by WebRTC technology), or as a desktop application for Mac, Windows, and Linux computers. The OnSIP app is free to use for all OnSIP customers. The app is also a great collaboration tool for your team, offering real-time contact availability, instant messaging, video conferencing, voicemail management, call history, and more. With just your laptop, you can make instant HD voice and video calls to your coworkers and other contacts. The OnSIP app is an on-the-go business phone and complete desk phone replacement.
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